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Shipping and Processing Terms and Conditions

*By completing a purchase with us, you acknowledge and agree to these shipping terms. If you have any questions or concerns, please contact our customer support before placing your order.*

Once an item is marked as "Delivered" by the shipping carrier, our responsibility concludes. We are not liable for any loss, theft, or damage that may occur after the delivery status is confirmed. It is the customer's responsibility to ensure a secure delivery location and promptly retrieve the package upon delivery.

Important Notes:

1. Delivery Confirmation: We rely on the delivery confirmation provided by the carrier. Once the status is updated to "Delivered," our commitment to the order fulfillment is fulfilled.

2. Secure Delivery Location: Customers should provide a secure and appropriate delivery location to minimize the risk of theft or damage. If you have concerns about the security of your delivery area, please consider using a shipping address where someone can receive the package in person.

3. Claims and Disputes: Any claims or disputes related to the delivery status must be directed to the respective shipping carrier. We will assist customers in providing necessary information for claims, but the resolution lies with the carrier.

4. Tracking Information: Customers are encouraged to track their shipments using the provided tracking information to stay informed about the delivery status.

Cancellation and Changes: Orders cannot be canceled or changed once placed. If you need to update your address, please email with "Address Change" in the subject line as soon as possible. We will do our best to accommodate your request.

Processing and Shipping Times:

Processing Time: Our average processing time is 3 to 5 business days once the order has been received. Processing times can vary by season.

Shipping Time: After processing, orders typically ship from our facility within 1 to 2 business days. Please note that non-business days include Saturday, Sunday, and holidays.

Processing Time Variations: These times are only estimates and can vary. Processing times may vary more frequently during the months of December and January.

Términos y Condiciones de Envío y Procesamiento

*Al completar una compra con nosotros, usted reconoce y acepta estos términos de envío. Si tiene alguna pregunta o inquietud, póngase en contacto con nuestro servicio de atención al cliente antes de realizar su pedido. *

Una vez que un artículo está marcado como "Entregado" por el transportista, nuestra responsabilidad concluye. No somos responsables de ninguna pérdida, robo o daño que pueda ocurrir después de que se confirme el estado de la entrega. Es responsabilidad del cliente garantizar un lugar de entrega seguro y recuperar rápidamente el paquete en el momento de la entrega.

Notas importantes:

1. Confirmación de entrega: Confiamos en la confirmación de entrega proporcionada por el transportista. Una vez que el estado se actualiza a "Entregado", se cumple nuestro compromiso con el cumplimiento del pedido.

2. Ubicación de entrega segura: Los clientes deben proporcionar una ubicación de entrega segura y adecuada para minimizar el riesgo de robo o daño. Si le preocupa la seguridad de su área de entrega, considere usar una dirección de envío donde alguien pueda recibir el paquete en persona.

3. Reclamaciones y disputas: Cualquier reclamación o disputa relacionada con el estado de la entrega debe dirigirse al transportista respectivo. Ayudaremos a los clientes a proporcionar la información necesaria para las reclamaciones, pero la resolución recae en el transportista.

4. Información de seguimiento: Se anima a los clientes a realizar un seguimiento de sus envíos utilizando la información de seguimiento proporcionada para mantenerse informados sobre el estado de la entrega.

Cancelación y cambios: Los pedidos no se pueden cancelar ni cambiar una vez realizados. Si necesita actualizar su dirección, envíe un correo electrónico a con "Cambio de dirección" en la línea de asunto lo antes posible. Haremos todo lo posible para satisfacer su solicitud.

Tiempos de procesamiento y envío:

Tiempo de procesamiento: Nuestro tiempo promedio de procesamiento es de 3 a 5 días hábiles una vez que se ha recibido el pedido. Los tiempos de procesamiento pueden variar según la temporada.

Tiempo de envío: Después del procesamiento, los pedidos generalmente se envían desde nuestras instalaciones en un plazo de 1 a 2 días hábiles. Tenga en cuenta que los días no laborables incluyen sábados, domingos y festivos.

Variaciones del tiempo de procesamiento: Estos tiempos son solo estimaciones y pueden variar. Los tiempos de procesamiento pueden variar con más frecuencia durante los meses de diciembre y enero.

International Shipping

If you are in need of international shipping to outside of USA please send us an email so that we may assist you.

Envío Internacional

Si necesita un envío internacional fuera de EE. UU., envíenos un correo electrónico a para que podamos ayudarle.

Privacy Policy

This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1 - Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail: or by mail using the details provided below:

2510 E. Sunset Rd. Ste. 6-81, Las Vegas NV 89120, United States 

2 - Personal Information

We may collect and store the following personal information about you:

  1. certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and billing address)
  2. details of any requests for Products you make through the Site 
  3. billing information such as your credit card number and expiry date
  4. other information you generate as a result of Site interactions

3 - Purpose of Collection

To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

 4 - Automated Collection
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided.

5 - Cookies

5.1 A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

5.2 When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

Cookies can be categorized in accordance with the categories found in the US Cookie guide as set out below:

  1. strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.
  2. performance cookies – these cookies collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis)
  3. functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference.
  4. targeting or advertising cookies – these cookies collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.

5.3 Cookies can also be categorized in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.

5.4 The following Cookies are set on the Site. Note: this is not an exhaustive list.

Click Here To View

6 - Using Personal Information

6.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customized experience and to provide the Product(s) you may have requested.  To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described in Cookies and information you provide directly to us as described in this Privacy Policy. For example, we or our partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others. We work with third parties, which may include but is not limited to Instagram and Facebook aka “META” Custom Audiences, Klaviyo, and Google Ads, who help gather this information. We may share your email address with these third parties, and these third parties might link your name or email address to other information they collect to create custom audiences or deliver targeted advertisements. That information might include past purchases made offline or online. Or, it might include online usage information.

We may use META Custom Audiences to deliver interest-based advertisements to you on META based on your email address. This tool allows us to personalize our ads based on your interactions with us. This tool enables Café Con Leche PanHER to convert your email address to a unique number that META uses to match to unique numbers META generates from email addresses of its users. META users can control the ads they see in their META account, including Customer Audience ads, in Your Ad Preferences.

We may use Google Ads Customer Match to show you interest-based advertisements based on data we share with Google, such as your email address. Customer Match allows Café Con Leche PlanHER to use your email address to reach you via Google’s ad network. Google users can control the ads they see on Google services, including Customer Match ads, in their Google Ads Settings.

You can learn how to opt-out of receiving targeted advertising by visiting the sections 10 - 12 below.

6.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:

  1. administer the Site
  2. process your order(s), including dispatch, payment and returns (if applicable)
  3. collect payment for any Products we provide to you
  4. make general improvements to our Site and the Products we offer
  5. analyze how customers are making use of the Site
  6. resolve disputes and troubleshoot problems
  7. enable third parties to carry out technical, logistical or other functions on our behalf
  8. prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms
  9. notify you of certain offers and new products (subject to your right to unsubscribe or opt-out)

 7- Sharing Personal Information

7.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.

7.2 We may also share your personal information with:

  1. Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
  2. applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights
  3. other companies we have instructed to provide services or goods for us
  4. other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organization with that entity

*The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.*

7.3 Except as expressly set out in this Privacy Policy, we will not disclose any of your personal information without your permission.

8 - Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

9 - Security and Storage of Personal Information

9.1 Although we maintain safeguards to protect your personal information from unauthorized or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.

9.2 As part of our service of providing Products to you through the Site, the information you provide to us may be transferred to countries outside of the United States ("US"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the US or one of our service providers is located in a country outside of the US. These countries may not have similar data protection laws to the US. If we transfer your information outside of the US in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

9.3 If you use the Site while you are outside the US, your information may be transferred outside the US.

10 - Opt-Out
Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account, you can opt out on the My Account page. You can also reach out to us with a opt-out request by emailing

11 - Contacting Us
If you have any questions about this Privacy Policy

12- Changes 
We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site.

Your Data Protection Rights Under The General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  1. If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing
  2. In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing
  3. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing
  4. Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  5. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Last Updated 5/31/2023 

Image Use Disclaimer

All images on this website are the property of Café Con Leche PlanHER and are protected by copyright law. These images are provided for viewing and presentation purposes only and may not be used for any other purpose without explicit written permission from Café Con Leche PlanHER.

You are prohibited from:

  1. Reproducing, copying, or distributing the images in any form.
  2. Modifying, altering, or adapting the images in any way.
  3. Using the images for commercial purposes or financial gain.
  4. Displaying the images on websites, social media, or any other platform without prior written consent.

Unauthorized use of these images may result in legal action.

To request permission for the use of any image, please contact

Café Con Leche PlanHER reserves the right to take legal action against individuals or entities that violate these terms.

By accessing and using these images, you agree to abide by the terms and conditions outlined in this disclaimer.


No refunds issued at this time, we are only offering store credit for missing or replacement items.


No se emiten reembolsos en este momento, solo ofrecemos crédito de la tienda por artículos faltantes o de reemplazo.